Landlords: Landlords and property owners have an obligation to provide safe and habitable housing for tenants.

Tenants: Tenants have an obligation to cooperate with owners and landlords and to maintain dwellings in habitable conditions.

Southern Nevada Health District (SNHD): The Health District does not have jurisdictional enforcement over rental housing and does not respond to Landlord/Tenant issues. The University of Nevada Las Vegas (UNLV) School of Public Health maintains a Landlord Tenant Hotline at (702) 895-1971, which you can call for additional information.

Your complaint may be a legal matter that qualifies for civil court action. Nevada Legal Services is one resource you may find helpful to start the civil process. Nevada Legal Services can be reached at (702) 386-0404 or online at www.nlslaw.net.

For more information on the rights and obligations of tenants and landlords, visit the Nevada Revised Statutes Chapter 118A – Landlord and Tenant: Dwellings webpage.

Essential Service Complaints

Essential services include heating, air conditioning, water, electricity, gas, sewer and lockable doors.

Steps to file an essential service complaint:

1. Send a dated letter to your landlord notifying him or her of the unit problems and request the issues be fixed according to NRS 118A. Download a sample letter template for essential service complaints here. Keep a copy for yourself and send it certified mail with a return receipt from the US Postal Service if you want proof that the landlord received it.
   • The essential service should be fixed or satisfactory progress toward fixing it should be made within 48 hours of the landlord receiving the letter (not including Saturday, Sunday or a legal holiday).
2. If the issue is not resolved after 48 hours, the tenant can start civil legal proceedings.

Non-essential Service Complaints

Non-essential services include bug infestations, mold, odors, and general maintenance issues.

Steps for a non-essential service complaint:

1. Send a dated letter to your landlord notifying him or her of the problems and request the issues be fixed according to NRS 118A. Download a sample letter template for non-essential service complaints here. Keep a copy for yourself and send it certified mail with a return receipt from the US Postal Service if you want proof that the landlord received it.
   • The non-essential problem should be fixed or satisfactory progress toward fixing it should be made within 14 business days of the landlord receiving the letter.
2. If the issue is not resolved after 14 business days, the tenant can start civil legal proceedings.